Refund policy

Return & Refund Policy Last updated: July 12, 2026

At Homely, we want you to love everything you purchase. If you're not completely satisfied, we're here to help.

Returns You have 14 days from the date you received your item to request a return. Items must be unused, in their original condition, and in original packaging. To initiate a return, contact us through our website with your order number and reason for return.

Non-Returnable Items

• Items that have been used, damaged, or altered after delivery
• Items marked as final sale at the time of purchase
• Gift cards

Refunds Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, your refund will be applied to your original payment method within 5–10 business days.

EU Consumer Rights If you are based in the EU, you have the right to cancel your order within 14 days of receiving it without giving any reason, in accordance with the EU Consumer Rights Directive. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Incorrect Items Contact us immediately with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Contact For questions, please contact us through our website.